Refund Policy

All Sales Policy

Due to the personal and hygienic nature of skincare products:

All sales are final.

We do not accept returns or offer refunds for:

Individual results may vary depending on skin type and routine.

We will gladly replace or refund your order if:

To qualify:

If approved, we may:

Dermilu reserves the right to deny claims that do not meet these requirements.

Dermilu is not responsible for:

If your package is marked as delivered but not received, please contact the shipping carrier directly.

By placing an order, you agree to contact Dermilu first to resolve any concerns before initiating a chargeback.

Fraudulent or abusive chargebacks will be disputed with evidence including:

Customers who engage in abusive dispute activity may be permanently restricted from purchasing.

Dermilu products are cosmetic products. We recommend:

We are not responsible for allergic reactions, irritation, or misuse of products.

If irritation occurs, discontinue use immediately and consult a licensed healthcare provider.

If a refund is approved:

Refunds will be issued to the original payment method
Processing time may take 5–10 business days depending on your financial institution

Shipping fees are non-refundable unless the error was ours.

For refund inquiries, please contact:

Dermilu