Shipping Policy

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

During high-volume periods (sales, promotions, holidays), processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Delivery times are estimates and not guaranteed.

We currently ship within the United States.

If international shipping becomes available, additional customs fees, taxes, or duties may apply and are the responsibility of the customer.

Customers are responsible for providing accurate shipping information at checkout.

Dermilu is not responsible for:

If an order is returned to us due to an address error, the customer will be responsible for re-shipping fees.

Once an order is marked as delivered by the shipping carrier, Dermilu is not responsible for lost or stolen packages.

If your tracking shows “Delivered” but you did not receive your package:

We are not responsible for carrier errors.

If your package arrives visibly damaged:

We will review your claim and determine an appropriate resolution.

All purchases are made pursuant to a shipment contract. Risk of loss transfers to the customer once the order is delivered to the shipping carrier.

Dermilu is not responsible for delays caused by:

For shipping inquiries, please contact:

Dermilu